AI Intake Triage Agent
Tickets in, decisions out: LLM classification with a confidence gate. Uncertain tickets go to a human, the rest route themselves. Submit anything below (billing problem, angry complaint, feature request) and watch the admin view fill in.
1 · submit a ticket
2 · what the team sees
the admin view fills in here
Meanwhile, in the systems you can't see…
Every classified ticket is persisted to Airtable and routed to the matching Slack channel with a Block Kit message. An hourly monitor alerts on SLA breaches.
slack routing · block kit message
screenshot landing here soon
screenshot landing here soon
airtable record · enum-validated
screenshot landing here soon
screenshot landing here soon